Shopyfry - Refund Policy
Last Updated: 01 March 2025
At Shopyfry, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help. Please take a moment to review our Refund Policy below.
1. Eligibility for Refunds To be eligible for a refund, your purchase must meet the following conditions:
Return Window: You must request a refund within [X] days from the date of delivery. After this period, we may not be able to offer you a refund. Condition of Items: The item must be in its original, unused condition. If the item is opened or used, we may not be able to issue a refund unless it is defective or damaged. Original Packaging: The item should be returned in its original packaging with all tags, labels, and accessories included. 2. Non-Refundable Items Certain items are non-refundable, including but not limited to:
Gift cards Perishable goods Custom or personalized items Hygiene products (if opened or used) Please note that this list may vary depending on your region or the specific items purchased.
3. How to Request a Refund To request a refund, please follow these steps:
Contact Customer Support: Reach out to our customer service team at [email protected] or call [Customer Service Number] within [X] days of receiving your order. Provide Order Details: Include your order number, the item(s) you want to return, and the reason for the refund request. Return Instructions: If your refund request is approved, our customer support team will provide instructions on how to return the item(s). 4. Refund Process Once we receive the returned item(s), we will inspect them to confirm that they meet the conditions outlined in our policy. If approved, your refund will be processed within [X] business days. The refund will be issued to the original payment method used for the purchase.
5. Shipping Fees Shipping costs for returning the item(s) are typically the responsibility of the customer unless the item is defective or incorrect. If we are at fault for sending you the wrong product or a defective item, we will cover the return shipping costs.
6. Exchanges If you'd prefer an exchange rather than a refund, please reach out to our customer support team. Depending on the item and availability, we may offer to exchange the product for another item of equal or lesser value.
7. Refund Timeframe Refunds may take up to [X] business days to process depending on your bank or payment provider. Please allow additional time for your refund to appear on your account, as processing times may vary by institution.
8. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at [email protected] with your order details and photographs of the damaged or defective product. We will work with you to either send a replacement or process a refund at no additional cost to you.
9. Cancellations If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If the item has already been shipped, you will need to follow the return process once the item arrives.
10. Changes to the Refund Policy Shopyfry reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page with the updated “Last Updated” date. We recommend reviewing this policy periodically to stay informed of any updates.
11. Contact Us If you have any questions or need further assistance regarding our Refund Policy, please feel free to contact our customer support team:
Email: [email protected] | Address: Betul Road Multai (M.P.)